Frequently Asked Questions
1. Is my data safe and secure?
Absolutely! Your data is stored securely with 100% bank-grade encryption. We prioritize your business privacy and do not share your data with anyone.
2. Will I get help with the setup and installation?
Yes! Once you purchase a plan, our dedicated support team will connect with you via AnyDesk or TeamViewer to completely set up the software and provide free basic training.
3. Do I have to pay any yearly software renewal fees?
The software license itself is valid for a lifetime (One Pay). However, a nominal Annual Maintenance Contract (AMC) of just ₹450/year applies for continuous dedicated support and automatic software updates.
4. What is the Refund Policy (2-Day Guarantee)?
Since PreSmart Billing is a downloadable digital product, we offer a strict 2-Day Money-Back Guarantee. If it doesn’t meet your needs, you must claim a refund within 48 hours of purchase. Please note that no refund requests will be entertained after 2 days under any circumstances, as per our digital product policy.